Refund Policy
This policy applies to all purchases made from Bitrokit including software (digital products) and physical hardware products.
​
1. Digital Products (Software Licenses / Activation Keys)
​
Due to the nature of digital products, all sales are considered final once the license key has been revealed, delivered, or activated.
​
Non-Refundable Situations
Refunds will NOT be issued if:
The activation key has been used or activated
The software has been registered to an account
The product has been downloaded or accessed
The customer purchased by mistake, changed mind, or system incompatibility
The customer did not check requirements before purchase
We strongly encourage customers to use the official trial version provided by the software publisher before purchasing.
Eligible Refund Situations (Digital Products) - A refund may be approved only if:
​
The key has not been used
The key cannot be activated due to a verifiable issue
The wrong product was delivered
We reserve the right to verify key usage status with the publisher before approval.
Technical Support Responsibility
Bitrokit provides support for:
Installation guidance
Activation assistance
Basic troubleshooting related to delivery or activation
For advanced technical issues, performance issues, feature limitations, or software bugs, support is handled directly by the software publisher/company.
2. Physical Hardware Products
​
We offer a 15-day return window from the date of delivery.
To be eligible for a return:
Item must be unused
In original packaging
With all accessories and tags
In resellable condition
To start a return, contact: hi@bitrokit.com
Returns sent without approval will not be accepted.
Damaged / Wrong Items
Please inspect your order upon delivery.
If your item is:
Damaged
Defective
Incorrect
Contact us immediately with photos and order details so we can resolve the issue.
3. Non-Returnable Items
The following cannot be returned:
Used software keys
Activated digital licenses
Opened or used hardware items (unless defective)
Items returned without authorization
​
4. Exchanges
We do not offer direct exchanges.
To get a different product:
Return the eligible item
Place a new order
​
5. Refund Processing
​
After receiving and inspecting the return:
Approved refunds are issued to the original payment method within 10 business days
Banks/payment providers may take additional processing time
If more than 15 business days have passed after approval, contact:
hi@bitrokit.com
​
6. Contact
For any refund or return request:
📧 hi@bitrokit.com